CallchestraVOICE · AI · ORCHESTRATION
Callchestra brings telephony, AI voice agents and business workflows into one control plane. This page shows not only the outcome, but also the modules, safeguards and maturity of every capability.
The agent is not a separate chatbot. It operates in the context of the number, tenant, telephony rules, budget and permitted actions.
Configure agent behaviour for a specific company and workflow.
Answers grounded in content approved by the customer.
A controlled Realtime session isolated from the business domain.
The platform works with the existing number, carrier and PBX. Public SIP is enabled only during an approved pilot window.
A telephony layer designed to integrate with, not replace, the current PBX.
The decision about where a call goes remains explicit and auditable.
The agent may transfer only to a pre-approved target.
The model proposes a tool, but execution passes through validation, permissions, confirmation policy and audit.
The central gate for operations requested during a conversation.
A call outcome reaches the team without copying data from a transcript.
Connect calendars and customer systems through controlled adapters.
After a call, one coherent record remains: who called, what happened in telephony and AI, what the outcome was and what happens next.
A business and technical view of the same conversation.
Metrics needed to assess quality, cost and workflow value.
Service readiness, alerts and operational evidence in one place.
Security is not a separate tab. It covers sign-in, every configuration change, every call record, file and integration operation.
Access aligned with responsibility inside the organisation.
Explicit storage rules and controlled data-subject request execution.
Every change and operation can be tied to a user and tenant.
Callchestra guides a company through discovery, configuration, testing, a limited pilot and only then commercial scale.
A controlled launch process instead of one-off configuration.
A self-service purchase path for customers who already know what they need.
The VoIP integrator and MSP layer will evolve after evidence from the first pilots.
Every package uses the same secure platform. They differ in workflow count, integrations, monitoring level and implementation scope.
| Capability | Starter | Business | Enterprise |
|---|---|---|---|
| Agents and workflows | 1 agent · 1 workflow | up to 3 agents and workflows | custom scope |
| SIP / PBX | standard integration | extended routing | dedicated architecture |
| Handoff and fallback | included | included · priorities | custom policies |
| Knowledge base | one scope | multiple scopes | custom publishing process |
| Integrations | basic webhook | calendar and business integrations | dedicated adapters |
| Calls and callbacks | included | included | included · extended retention |
| Monitoring | basic | extended | SLA and dedicated alerts |
| Users and roles | core roles | extended team | SSO and custom policies |
| White-label | — | — | optional |
Technical scope and limits are confirmed in the order or proposal. Capabilities marked as controlled pilot require environment acceptance before production traffic.
The demo covers an information call, callback and controlled human handoff — together with history, audit and outcome in the customer portal.